What they got right and wrong

The location is fantastic, just steps from exciting attractions like Sundance Square! The atmosphere is vibrant, making it an inviting place to relax.

Unfortunately, the customer service leaves much to be desired, often described as inconsistent, with reports of unhelpful staff and cleanliness issues plaguing my experience.

Beautiful views from the room on the corner suite.

During my stay, I was disappointed to find that the indoor pool was unheated, which made it unusable for my family. We specifically chose this hotel because of the pool, but renovations were ongoing that impacted our experience. Additionally, the parking situation was unclear, leading to confusion and extra charges. Overall, this complicated my plans and left us unsatisfied.

I thoroughly enjoyed the industrial chic décor and spacious lounge areas, which felt welcoming and comfortable. The lobby was beautifully designed, creating a vibrant atmosphere, and the staff were so accommodating, making it easy for seniors to navigate.

Improve room accessibility features for seniors.

would recommend for a brief pause

Stylish lobby, cozy snack area, where I enjoyed a relaxing atmosphere with a welcome drink and the convenience of on-site laundry facilities.

None

great access to parks and dining for weekend city strolls

I loved how close the hotel was to Burnett Park, which made my walks so enjoyable, and the vibrant restaurant scene, with places like Istanbul Grill just steps away, was perfect for my weekend explorations.

The room was super spacious with tons of windows, which was awesome for the view. It had two TVs, which was perfect for our family. The bedding was really comfy, like sleeping on a cloud! The bathroom had this cool setup with frosted glass doors, but privacy might be a concern for some. The pool was nice for relaxing too.

Great location within walking distance to major attractions. The corner suite offered stunning views, and the staff was exemplary, really going above and beyond during our visit. Enjoyed delicious homemade pastries for breakfast, adding a nice touch to the stay. Some amenities, like the fridge not cooling properly and the lengthy wait for hot water, detracted from an otherwise perfect experience.

Highly recommend it for families

The indoor pool was a godsend for the kids, even though it could have been cleaner. The staff was very attentive when we ordered food, quick delivery straight to the room, which is always a plus when you have little ones.

It wasn't cheap, but honestly for the experience, it was still acceptable.

The location really stood out. it’s super convenient to explore downtown. I appreciated the parking area as well, which made coming and going easy. Unfortunately, the key cards didn’t work for our room, which was frustrating. We ordered room service, but ended up going down to the lobby to place the order. The wait felt longer than it should have been, and then we were overcharged for just about everything. The food order was also wrong. On a positive note, the lobby had a nice vibe and felt modern, but these service issues left a sour taste. The bathroom shower door was also hard to slide open and close, which was inconvenient. They could definitely improve on their service efficiency and attention to detail.

Decent Stay with Opportunities for Improvement

Our two-night stay had its ups and downs. Appreciated the modern aesthetics and comfortable room. The staff could improve, our check-in was unclear, and we faced delays with requests. Make sure to clarify your charges upon check-in to avoid surprises. Overall, a good stay with room for improvement.

I recently stayed in a lovely corner suite with fantastic modern design, and really enjoyed the space and views. The glass fireplace in the lobby was a charming touch, and I was surprised by how clean and well-maintained everything was. I would definitely choose this hotel again, despite the lack of bedside lamps!